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Customer Service Representative


What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.


The Customer Service Representative position is responsible for providing clerical support to the DFW Customer Management Team relative to placing and executing customer orders and responding to inquiries regarding accounts, products, or services. This position operates within defined systems or parameters and participates in a variety of order management activities and utilizes industry, plant and customer knowledge in performing responsibilities.


Key Accountabilities:

  • Applies with accuracy and completeness, the basic fundamental of customer service and established processes and systems in the execution of the work with limited supervision.
  • Performs clerical duties in accordance within defined workflow processes, systems, policies, procedures, and practices that include building order specifications, material planning, sales order entry, miscellaneous invoicing, production guidance, specification approval, creating purchasing orders, records management, sales order entry and dispute management. Handles multiple accounts of small to medium customers with higher complexity
  • Works within department to coordinate production requirements, inbound deliveries, shipping. Supports processes that reconcile customer accounts including investigating and resolving customer complaints.
  • Maintains house accounts including warehouse replenishment programs, with direction from manager.
  • Provides a broad range of clerical support for management.
  • Works with the production staff and utilize Avista system to achieve on-time customer deliveries Work
  • Works with sales staff to ensure accurate and timely customer communications
  • Provides excellent customer service through timely and accurate customer communications.



  • Between 1 and 4 years of customer service/relations experience, preferably 1+ year industry specific customer service experience.
  • Experience handling multiple accounts with some level of complexity.
  • Good understanding of manufacturing processes.
  • Associates degree or BA/BS preferred; commensurate work experience in customer service, inside sales or other administrative roles.
  • Ability to work from any location in the Dallas Metro Plex Area.
  • Ability to multi task and effectively use priority management skills.
  • Ability to adapt with change demonstrating perseverance and patience.
  • Position requires a high level administrative, organizational and communications skills including exemplary telephone and email etiquette and ability to present self in a professional manner.
  • Accuracy, thoroughness, attention to detail, timeliness, reliability, patience and listening skills are crucial.
  • Must be comfortable working independently on a day-today-basis; but, equality adept at working closely with internal stake holders to support the execution of projects.
  • Must possess a disposition that thrives on a deep understanding of the details and ensures their execution.
  • Must demonstrate a proven track record of date accurate data entry; proficient skills in Excel, Word and Outlook; ability to learn industry and customer specific computer systems. KIWI knowledge a plus.
  • Must be self motivated and strive for continued learning.



Key Competencies:


  • Customer Focus
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Composure


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 


Grand Prairie, TX, US, 75050

Category:  Sales & Marketing
Date:  Sep 30, 2021

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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