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Customer Service Representative

Date: Nov 19, 2020

Location: Lithonia, GA, US, 30058

Company: International Paper

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

International Paper has an immediate opening for a Customer Service Representative at our Lithonia Box plant.


Responsibilities include, but are not limited to:

  • Provide excellent customer service through timely and accurate customer communications via telephone, fax and e-mail
  • Accurately enter customer orders into order entry system
  • Communicate status of orders to customers
  • Initiate entry of customer complaints into the customer feedback system
  • Produce estimates and quotations for customers
  • Coordinate warehouse inventories
  • Reorder and ship quantities based on established parameters
  • Work with operations and utilize scheduling system to achieve on-time customer deliveries
  • Work with sales staff to ensure accurate and timely customer communications.
  • Accounts Receivable dispute management involvement


Qualifications include, but are not limited to:

  • High School Diploma
  • At least Two (2) years of customer relations/service experience, preferably industry specific customer service experience
  • Possess ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
  • Possess strong computer skills including agility in Microsoft Word, Excel, and Outlook
  • Ability to work within an order management and plant booking system
  • Experience in order management, backlog management, inventory management, customer communication, and inter-departmental communications
  • Able to handle complex accounts with a strong process and detail-orientation and approaches problem-solving with a high degree of urgency and accuracy
  • Able to effectively multi-task and prioritize time and work
  • Understanding of manufacturing processes



International Paper ( is the world’s largest paper and forest products company.  Primary businesses include paper, packaging and forest products for a variety of end users. International Paper is a Fortune 100 Company with operations around the globe. Candidates must be authorized to work in the United States.


International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account.


Qualified candidates should express interest by applying online at


International Paper is an Equal Opportunity Employer M/F/D/V



International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Nearest Major Market: Atlanta