PSNA CRM Product Owner

Position Title: 

PSNA CRM Product Owner 

Pay Rate: 

$137,400-183,200 (USCORE)  

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual and long-term incentive plans.  

Category/Shift: 

Salaried Full-Time 

Physical Location: 

Memphis office with flex schedule  

The Job You Will Perform: 

• Responsible for designing, implementing, managing, and optimizing our Customer Relationship Management (CRM) system to enhance customer engagement, streamline business processes, and drive revenue growth.  

• You will help lead the implementation of a major technology system and collaborate closely with cross-functional teams, including sales, marketing, and IT, and others to ensure the CRM system meets the needs of our organization and aligns with our business objectives. 

• Will report directly to the Manager of Commercial Ops & Sales Enablement. The role will provide regular updates to PSNA leadership on the strategic vision, project progress, user adoption, and business results related to CRM. 

• This position will require 10% - 30% travel. 

Key deliverables are: 

• Assist in developing and executing a comprehensive CRM strategy in alignment with the PSNA’s goals and objectives 

• Identify and prioritize CRM initiatives and enhancements based on business needs and customer requirements 

• Collaborate with stakeholders to define CRM system goals, KPIs, and metrics for success 

• Oversee the CRM implementation, configuration, customization, and integration with other business systems. Centrally track and manage the adoption and oversee the user access, security, and permissions within the CRM system 

• Identifies key barriers to adoption and implements solutions to overcome 

• Serve as one of the primary points of contact for all CRM-related activities, ensuring the system is functioning optimally 

• Document user stories, use cases, and acceptance criteria to guide the development and testing of CRM features 

• Serve as an advocate of the CRM and voice for the end users to prioritize and make recommendations to enhance CRM functionality  

• Assist in overseeing the team of CRM admin(s) and business analyst(s) who drive training and enablement and are responsible for reporting and data analysis 

• Create and maintain comprehensive documentation, including process flows, user guides, and training materials 

• Work closely with sales, marketing, and customer service teams to understand their needs and challenges; and identify opportunities for CRM system improvements 

• Coordinate with IT and external vendors to ensure successful implementation and integration of CRM system enhancements 

• Advocate for the end users to ensure key functions are built into the CRM 

Key Challenges 

• Sustaining change through process management 

• Aligning internal resources (IT, HR, Commercial) to facilitate key goals and objectives 

• Influencing individuals and teams to adopt a new technology while communicating key benefits 

The Qualifications, Skills and Knowledge You Will Bring:  

• Bachelor’s degree or equivalent work experience required 

• 5+ years’ commercial experience within the PSNA business.  

• In depth knowledge of PSNA commercial initiatives, tools, and sales coaching techniques 

• Experience developing and implementing IT projects related to the Business. 

• Competencies: Strategic Vision; Interpersonal & Communication Skills; Drive for Results; Organizational Agility; Business Acumen; Managing & Measuring Work; Problem Solving; Managerial Courage; Comfort around Higher Management  

The Benefits You Will Enjoy: 

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.  

The Career You Will Build: 

Sales and Leadership training, promotional opportunities within a global company 

The Impact You Will Make: 

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.  

The Culture You Will Experience: 

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. 

The Company You Will Join: 

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com