IT Applications Development/Support Specialist

Position Title:

IT Applications Development/Support Specialist

Category/Shift:

Salaried Full-Time

Physical Location:

Queretaro

The Job You Will Perform:

• Innovate and Develop: Create applications in various environments, bringing your ideas to life.
• Collaborate and Connect: Build strong relationships with other IT teams and stakeholders.
• Document and Improve: Keep detailed records of developed code and processes, ensuring continuous improvement.
• Test and Validate: Perform unit testing and understand system integration testing to ensure high-quality deliverables.
• Exceed Expectations: Consistently meet or exceed individual and team performance metrics.
• Support and Resolve: Provide 24x7 IT incident resolution and management services, minimizing impact and cost.
• Deliver Excellent Service: Demonstrate top-notch customer service skills, remaining calm under pressure and adaptable to change.
• Research and Troubleshoot: Conduct research, troubleshoot problems, and provide analytical solutions.

The Qualifications, Skills and Knowledge You Will Bring:

• Knowledge of multiple IT systems and platforms.
• Understanding of development processes.
• Bachelor’s degree in IT-related field or equivalent experience.
• 0-3 years of IT experience or equivalent.
• Advanced level of English.
• Proficiency in Microsoft Office, Visual Basic, C#, SQL, Crystal Reports, and HTML.
• Understanding of networking in cross-platform environments, TCP/IP, remote, connectivity, Windows, Active Directory, client/server environments, email, mainframes, Unix AIX, Oracle, terminal emulation software, remote control software, printer hardware/software, and web portals.
• Ability to work on preplanned projects and tasks, basic understanding of the Software Development Lifecycle, and exposure to the Project Delivery Process.

PREFERRED COMPETENCIES

• • Customer Focus                   
  • Action Oriented
  • Functional/technical skills
  • Learning on the fly
  • Time management
  • Listening
  • Peer relationshsips
  • Problem solving
  • Work/life balance

The Benefits You Will Enjoy:
International Paper offers a benefits package competitive in the market according to the level of the position.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world’s largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.