IT Support specialist

Site/Usine: Mortagne

Département : IT

Key Responsibilities:

We are seeking an IT support specialist to work independently and provide technical support to client infrastructure and software across International Paper facilities in the Normandy complex. This role entails second-tier support for end-users, troubleshooting LAN issues, and assisting with data, voice, and video system configurations.

• Daily management, monitoring, and maintenance of laptops, workstations, tablets, mobile phones, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities.
• Serve as a liaison to Information Technology second and third level support groups to expedite the support process.
• Support monthly closing processes, assisting the business as needed.
• Install and configure standard devices as part of refresh lifecycle management programs for workstations, printers, RF devices, servers, network switches, and access points.
• Complete assigned project tasks within defined timelines, including installation, configuration, and moves of supported devices.
• Manage vendor warranty and break/fix work and assist with workstation processes.
• Maintain facility documentation, including inventory, ticket tracking, and time tracking.
• Participate in on-call rotation and travel between supported sites and facilities as required.

Key Challenges:

• Keep pace with rapid technological advances.
• Maintain technological competitiveness.
• Collaborate effectively with other teams.
• Adhere to corporate standards and stay current with technological trends.

Requirements :

• Associate Degree in Information Systems or equivalent.
• 2+ years of related Information Systems experience.
• Competencies include action-oriented, planning, time management, customer focus, integrity and trust, functional/technical skills, and technical learning.
• Valid driving license.
• Fluent English.
• Ability to work with minimal supervision and communicate effectively across all levels of the organization.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.