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Customer Service Representative

Date: Mar 26, 2019

Location: Terre Haute, IN, US, 47803

Company: International Paper

International Paper operates a recycling business which collects, sorts, and processes waste paper and other recyclables across North America.  The business contributes to the U.S. paper recycling environmental success story (where recovery now exceeds 60%) and contributes to International Paper’s manufacturing success. 


This position is with our Recycling Business supporting our internal mill system, and will report directly to the Customer Service Manager – Global Sourcing. Responsibilities include all customer service activities that support the business ensuring full customer satisfaction for customers/suppliers.  The position handles all processes and inquiries related to the functions listed below and takes action to resolve problems through interactions with customers, suppliers, other support organizations and financial resources.


Location: This position will be based at our Terre Haute IN Customer Service Center


Key Functions:

The CSR is responsible for the order management process (order entry to delivery) which involves managing the following:

  • New account setup, order and shipment entry including purchase and sales price entry, availabilities and allocation process, monthly sales forecasting, order entry and tracking, , safe plant inventory levels, customer/supplier reporting and communications with key customers and suppliers
  • Manage and resolve customer issues (volume, order process, invoicing, credit, technical support, commissions, performance rebates, and claim resolution)
  • Communication with internal and external customers including plants, suppliers, freight forwarders, and shipping lines, and Mill Buyers.
  • Interact closely with Mill Buyers, Center of Transportation Excellence, credit, accounting, technical service and transportation departments.
  • Build and maintain customer/supplier relationships
  • Understands and follows end to end processes
  • Proactively manage diversion of material from mill to mill with little direction, in order to meet inventory/safety needs of multiple mills.  



    The following skills are required:

  • High School Diploma or GED and  2+ years’ experience in direct customer service
  • Strong working knowledge of personal computers, including Microsoft Office, Excel and computer interfaces
  • Excellent customer service skills with ability to satisfy internal and external customer base
  • Attention to detail, accuracy with numbers, timely completion of tasks and excellent follow up
  • Demonstrated problem solving and decision-making skills, with ability to manage competing priorities. 
  • A positive attitude, team player, and strong verbal and written communication skills
  • Positive, resourceful, can-do attitude and self-initiator able to work with little supervision
  • Ability to work under pressure, handling multiple tasks in a fast paced, ever changing environment
  • Ability to follow a process and take initiative to get the job done




    Relocation assistance is not available for this position.


Nearest Major Market: Terre Haute

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