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Customer Service Representative


What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.


Position Title:

Customer Service – Entry Level


Pay Rate:

Salaried Non-Exempt Full-Time




Monday through Friday, day shift


Physical Location: Northern Kentucky

380 Shorland Drive

Walton, KY 41094


The Job You Will Perform:

The Customer Service position provides superior service and customer relationships (East Plate currently has 126 active customers).


  • Ensures compliance with all safety and quality policies, procedures and standards
  • Learns the basic fundamentals of customer service and applies established processes and systems in the execution of the work.
  • Performs repetitive clerical duties in accordance within defined workflow processes, systems, policies, procedures, and practices that include accurate order entry, building order specifications, processing estimate requests, sales order entry,  production guidance, and specification approval.
  • Provides back-up support for other administrative functions as needed.
  • Communicate status of orders to manufacturing as well as customers.  Work with production staff and schedule to achieve on-time customer deliveries.
  • Work with Art Department to ensure graphics are engineered to customer press specifications.
  • Initiate entry of customer complaints into the Customer Feedback System (CFS), alert management in a timely manner for investigation, and help resolve issues as quickly as possible.


The Skills You Will Bring:

  • One year or more customer service experience preferred.
  • Experience in the packaging industry to include plate making, mounting, graphics, structure, box making or press experience are preferable.
  • Strong problem solving, organizational and communication skills
  • The ability to multi-task and prioritize work effectively
  • Key competencies required include:
  • Customer Focus                 
  • Action Oriented
  • Integrity and Trust

The Benefits You Will Enjoy:

  • Paid time off including Vacation and Holidays
  • Retirement, and 401k Matching Program
  • Medical & Dental
  • Education & Development (including Tuition Reimbursement)
  • Life & Disability Insurance


The Career You Will Build:

  • Promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.


The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or (877) 973-3919.
Walton  KY  41094


Walton, KY, US, 41094 Marysville, OH, US, 43040 STATE WIDE, OH, US, # STATE WIDE, KY, US, # STATE WIDE, IN, US, #

Category:  Sales & Marketing
Date:  Nov 11, 2022

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