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Customer Service Representative

Description: 

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.

 

 

 

Arden Hills, MN location has an opening for a Customer Service Representative.

 

The Customer Service Representative is responsible for supporting internal and external customers, with accountability for on time, accurate deliveries, safety and housekeeping, and continuous system and process improvement, while functioning within a team-based environment.  Responsible for quotes, cost estimating, purchasing and order entry with accuracy along with performing a variety of additional activities to facilitate excellent customer relationships while supporting the efforts of manufacturing and shipping operations.   We are looking for a motivated individual who is capable of performing a multitude of functions in a fast paced environment.   This position may be a position level 2 or position level 4 depending on qualifications.

 

Key Functions: 

  • Develops and maintains relationships with internal and external customers and vendors, initiates contact with and/or responds to customer inquiries regarding accounts, products or services
  • Initiates orders with the customer or recommends order changes based on account and manufacturing knowledge
  • Coordinates and supports information flow within external and internal business. 
  • Builds or develops order specifications, prices and/or costs, order design
  • Handles multiple tasks simultaneously, using priority management skills
  • Works in a team environment to meet business objectives and goals.
  • Thrives working and developing relationships and Engagement in a Team environment
  • Maintains excellent records.  Works with other business team members to reconcile customer accounts, investigates and resolves customer complaints using problem solving techniques and sound judgment.
  • Uses basic computer skills including word processing, spreadsheets databases and other applications as necessary 
  • Works with and supports the sales functions in the facility in order to achieve overall customer satisfaction
  • Receives and books orders in a timely and accurate manner.
  • Assure all details for the proper handling of each order is clearly indicated per guidelines
  • Monitoring the order process to ensure that customer deliveries are made according to commitments and with forecast allocation
  • Responds to customer inquiries and requests
  • Investigate and resolves complaints using problem solving techniques and sound judgment
  • Interacts positively and professionally with customers both internal and external
  • Works with and supports the sales functions in the facility in order to achieve overall customer satisfaction
  • Customer focus, organization, listening skills, positive attitude and desire to succeed are essential
  • Strong attention to detail
  • Ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations

 

 

Requirements: 

  • Preferred experience customer service in a corrugated manufacturing environment and/or 2-5 years customer service or business to business inside sales.
  • Ability to work well with teams and cross functional areas of a manufacturing workplace.
  • Ability to work under pressure, prioritize workload and handling multiple tasks in a fast paced environment.
  • Excellent verbal and written communication skills are essential.
  • Strong computer skills and the ability to learn new operating systems quickly. 
  • Customer focus, well organized, listening skills, positive attitude and desire to succeed are essential.

 

 

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance as well as 401(k) plan and retirement savings account. 

 

 

 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Arden Hills, MN

Location: 

ARDEN HILLS, MN, US, 55112

Category:  Sales & Marketing
Date:  Sep 8, 2022

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