Customer Service Representative

Position Title:

Customer Relations Representative

Category/Shift:

Salaried Full-Time

Physical Location:

Beaverton, OR Ink and Plates Facility

The CSR I’s role is to communicate with internal and external customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective print plate production and shipping operations. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility’s performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities, and provides critical daily interactions to our customers that allow International Paper to achieve and maintain an excellent customer relationship and enhance customer loyalty.

The Job You Will Perform:

• Receiving, processing and monitoring customer’s orders.
• Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.
• Handling customer concerns and communicating to appropriate departments.
• Involved with continual interaction with production and art departments.
• Provide excellent customer service through timely and accurate customer communications via email and telephone.
• Accurately enter customer orders into order entry system.
• Communicate status of orders to customers.
• Initiate entry of customer complaints into the Customer Feedback System (CFS).
• Produce estimates and quotations for customers.
• Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
• Work with production staff and utilize internal systems to achieve on-time customer deliveries.
• Work with sales staff to ensure accurate and timely customer communications.
• Ensures customer retention/satisfaction.
• All other duties assigned.

The Skills You Will Bring:

• Minimum of 3 years of customer service/relations experience
• Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
• Strong oral, written and e-mail communication skills.
• Ability to handle telephone conversations, listening and communicating.
• Computer program knowledge, including Microsoft Word, Access, and Excel.
• Enthusiastic, customer focused, self-motivated, innovative and aggressive.
• Excellent phone and email etiquette and courteous, professional communication and customer relationship/service.
• Strong problem solving skills
• The ability to perform math functions including working with fractions, manipulating and recording. figures to provide accurate quantities, estimating and quotations.

• High school degree is required. BS/BA in appropriate field a plus.
• Customer service experience in a manufacturing environment a plus.

• Knowledge in corrugated packaging or flexo-graphic printing, and graphics is a plus
  • Competencies including: Customer Focus, Action Oriented, Integrity and Trust, Perseverance, and Composure          

The Benefits You Will Enjoy:

• Paid time off including Vacation and Holidays
• Retirement and 401k Matching Program
• Medical & Dental
• Education & Development (including Tuition Reimbursement)
• Life & Disability Insurance

The Career You Will Build:

• Leadership training
• Promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.