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Customer Service Representative

Description: 

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

 

The Beaverton Bag facility has an opening for  Customer Service Representative based in the Beaverton, OR  Kraft Bag facility who will support the Buena Park, CA Kraft Bag facility. Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.

 

Key Accountabilities

  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
  • Receive, process and monitor progress of customer orders to align the overall business strategy of the facility.
  • Responsible for expediting order changes and negotiating with customers of those changes.
  • Responsible for expediting flow of information regarding specifications, orders and customer requirements to manufacturing.
  • Build specifications for printed bags in plant system.
  • Place orders on a timely basis, and apprise customers of order status as appropriate.
  • Ensure accuracy of files by maintaining up to date bag specification file, customer account file and price file.
  • Communicate with sales people on a regular basis regarding activities within their respective accounts.
  • Attend production meetings and help communicate customer priorities.
  • Responsible for processing of bag artwork.
  • Responsible for purchasing from sister plants.

 

Position Requirements

  • Entry level through 5 years of customer relations experience.
  • High school diploma or GED
  • Strong oral, written and e-mail communication skills.
  • Ability to handle telephone conversations, listening and communicating.
  • Computer experience using spreadsheets, database and word processing software; such as Microsoft Word, Excel and Powerpoint.
  • Basic math skills.
  • Excellent time management and organizational skills.
  • Able to remain flexible and adapt to the situation and provide either leadership or follow instructions and work independently.
  • Enthusiastic, customer focused, self-motivated, innovative and aggressive.

 

Candidates are PREFERRED who offer the following:

  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the paper manufacturing industry
  • Bachelor or Associate Degree

 

Preferred Competencies

  • Customer Focus                  
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Composure

 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Beaverton OR 97076 

Location: 

Beaverton, OR, US, 97005

Category:  Sales & Marketing
Date:  Sep 12, 2021

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Nearest Major Market: Portland Oregon

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