Customer Service Representative

Position Title:

Customer Account Coordinator I

Pay Rate:

$45,000 - $60,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

Camarillo box plant

The Job You Will Perform:

• Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience.
• Entrusted as a key-member of the site’s team to meet or exceed customer expectations and business objectives.
• Convert customer purchase orders to manufacturing production orders.
• Ensure raw materials and tooling are ordered to support production.
• Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
• Track customer account credits and debits.
• Maintain customer orders and sales data and generate reports upon request.
• Monitor and manage customer inventory levels.
• Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
• Setup and maintain customer’s profile to ensure proper contact, billing and shipping/delivery information.
• Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.
• Diligently participate in a Customer Account Coordinator training program.

The Skills You Will Bring:

• 2 years of applicable experience (industry experience strongly preferred) with a high school diploma or GED
• Ability to perform basic math functions such as working with fractions and percentages, manipulating and recording figures to provide accurate quantities, estimates and quotations.
• Proficiency in Microsoft Office products, specifically Excel and Word
• Outstanding communication skills, written and verbal.
• High level of computer literacy enabling applicant to learn a variety of proprietary software systems.
• Customer Focus
• Attention to detail
• Integrity and Trust
• Perseverance
• Composure

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.