Customer Service Representative

Position Title:

Customer Account Coordinator

Pay Rate:

$50,000 - $60,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

Carol Stream, IL 60188

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
• Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders from accounts managers or directly.
• Place orders for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize system to achieve on-time customer deliveries.

The Skills You Will Bring:

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
  • Customer focus            
  • Action orientation
  • Integrity and trust
  • Perseverance
  • Composure

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including medical, dental, life insurance, flexible spending accounts, short-term and long-term disability, 401(k), company-funded retirement contributions, paid time off, education and development (including tuition reimbursement), student loan repayment assistance, and voluntary benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.