Training Specialist (Candidate Identified)

Primary Requirements and Responsibilities

Safety

• Ensures corporate and mill safety information (policy, rules, procedures, expectations, etc.) is adequately covered in the mill’s training program, including New Hire Integration (NHI) and position curriculums and training content
• Understands importance of and complies with Mill safety and environmental policies, procedures and practices
• Acts as a role model for demonstrating correct safety and environmental behaviors (hazard recognition awareness)
• Verifies training materials are in alignment with safety and environmental policies and practices
• Provides support for compliance training requirements completions for Environmental Health and Safety (EHS)

Knowledge

Training Specialists understand and have a working knowledge of the following theories and subjects:

• Computer applications (including SharePoint, Learning Management Systems (LMS), Microsoft Office, C&A Database, etc.)
• Fundamental concepts or adult learning theory and techniques
• Best practices, standards and tools for creating and delivering effective training
• Process and best practices for developing assessment criteria (testing, evaluations, etc.)
• Training needs analysis process
• Department objectives and goals and how they impact facility goals and objectives
• New Hire Integration (NHI) program
• Enterprise New Member Evaluation (NME) process and probation period
• Enterprise and mill specific training and certification process
• Position profiles, training assignments and curriculums
• Attrition rates and trends within the industry, mill and department 
• Document management/control systems
• Learning organization/learning culture
• Mill and department training team organization and charters
• Department operations and processes
• Department control system interfaces
• Department positions and job structures
• Presentation Skills

Tasks

• Assist in development of department training goals

• Maintain department training scorecard
• Champion department training vision and process 
• Coach Team Members in Training, Trainers and Subject Matter Experts (SME)
  • Sign-off on required documentation
  • Identify and coach On the Job (OJT)/task Trainers and SMEs (in regards to their training responsibilities)
  • Provide timely constructive 1-to-1 feedback to Learners as well as Trainers and designated managers
  • Identify and address training barriers in training progress
    • Propose actions and activities to address identified training barriers

• Manage and maintain the department training program
  • Assist department managers to identify training needs proactively
  • Coordinate and conduct training classes (New Hire Integration topics, department orientation, etc.)
  • Ensure consistency of training process and materials, and alignment with enterprise training process standards
  • Take advantage of upset conditions as teaching opportunities (immediate or as follow-up; i.e. ensure others are not solving the issues rather than working with and educating the learner/operator)
  • Assist in the development of training for Capital Projects in the department

• Create and Manage Training Records
  • Maintain accurate training records for each department member (electronic and required hardcopies)
  • Provide reports on training progress and completion, individual training refresher needs, and department compliance training completion
  • Track and document required sign-offs and training for changes (Management of Change Process, MOCs)

• Develop and Maintain Training Material
  • Identify and address gaps in training materials
  • Coordinate development of department specific training materials including standard operating procedures (SOPs), trouble cause and correction documents (TCCs), eCourses, reference documents, learning activities, instructor lead presentations, etc. as needed using operators and management’s input, and following enterprise standards and best practice examples
  • Ensure updates to material captured from upset condition learnings (within the department and others)
  • Adhere to document control policy and standards
  • Develop learning exercises and activities
  • Review and (coordinate) update training materials
  • Collect and convert information from subject matter experts into quality training material
  • Communicate and coordinate training due to procedure changes/MOCs/Root Cause Failure Analysis (RCFA) action items/etc.
  • Ensure feedback from training is properly captured, addressed and communicated in a timely manner
  • Must be able to assist in Operations as needed (scheduled/unscheduled outages, upset conditions, etc.)

IP Business

Training Specialists understand and effectively use the following skills, and competencies:

• Safety Leadership
• Effective Coaching and Mentoring 
• Meeting facilitation principles
• Change management (International Paper Change Process)
• IP Leadership principles and techniques
• Interpersonal Skills
• Verbal and written communication 
• Listening Skills
• Customer Focus
• Employee motivation
• Positive and Negative Feedback
• Engagement
• Learning culture
• Influencing Skills
• Manage, measure and analysis programs, initiatives and work output
• Initiative, self-starter
• Being Proactive
• Results Oriented
• Diversity Awareness/Inclusion
• Empowering others; empowerment
• Engagement
• Effective Planning and Organizing Skills
• Managerial Courage
• Manufacturing Excellence processes and tools
• 5S Principles
• Stakeholder Analysis
• Project Management (leading an improvement project)