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ITSS Mill Application Dev Analyst


What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.



Responsible for performing the tasks associated with supporting the Mill Information Systems.  Analyst will work in a self-directed role providing development support of new applications and enhancements/maintenance of existing applications.

This position provides business and operational support for information technology solutions utilizing mill information systems & assets with a primary focus on continuous improvement of paper production quality and manufacturing cost optimization.  The analyst will be responsible for support, and implementation of new and existing enterprise/business/operational applications.  The analyst is expected to execute key tasks within a project plan and communicate/coordinate changes to all involved parties.  Key customers include plant operators and supervisors, technical and business groups, and mill management.


Key Accountabilities:

  • Development / support / administration of applications as required in accordance to corporate standards
  • Development / support of user applications as required across multiple mills by region.
  • Hands on point person for corporate IT/outside contractors for mill initiatives / support.
  • Responsive to off-hour support requirements.
  • Participate in recommendations and implement system improvements.
  • Maintain systems documentation.
  • Support disaster recovery plans for mill IT Systems.


Key Challenges:

The external environment, including technology, competition, markets:

  • Stay on top of changes in technology.  Keep up with security issues.


The internal environment:

  • Will be required to spend time in the manufacturing environment and work around schedules when implementing and/or maintaining systems. Need to be sensitive to general computer competency levels of end users.  Additional time is generally needed for “hand holding” of end users on new applications that ordinarily would not be required.



The work environment is a mill operation with various unit operations enabled by multiple applications (60+ per site). The applications enable operations 24 X7 X365. Support also includes Disaster Recovery & Business Continuity Plans for key mill processes.  Perform updates and maintenance of Mill IT applications as directed by ITSS.


Knowledge and Experience:

Key Competencies:

  • Ability to handle multiple priorities
  • Ability to deal with ambiguity
  • Action Oriented
  • Excellent troubleshooting/problem solving techniques
  • Learning on the Fly
  • Customer Focus
  • Strong interpersonal and communication skills (oral and written)
  • Self-motivated/Strong Work Ethic
  • Good organization and planning skills
  • Ability to provide technical guidance to less experienced personnel
  • Willingness to work in a team environment (locally and remotely)


Technical Competencies:

  • Knowledge of the client server systems at the mill and the plant floor integration aspect
  • Experience in web/Windows applications support for manufacturing
  • Application administration of OSIsoft PI, GE Plant Applications and other related tools
  • Strong background in Server/Personal Computer hardware and operating systems
  • Strong background in Networking and Security is a plus


Be able to perform Plant Application Administration tasks: 

  • Oversight of the Plant Model Hierarchy, Variables, Products, Specifications and Displays
  • View and interpret log files
  • Administer Security
  • Configuration Calculations (Direct, VBScript and Stored Procedures)
  • Manage Client, Application Server and Database interconnections
  • Support troubleshooting of client issues,  interfaces and data


Be able to perform PI Administration tasks:

  • Configure and manage all aspects of interfacing to systems on both side of the mill firewall
  • Understanding of data flow and inter-process communication within the system
  • View and interpret logs
  • Administer Security
  • Be a technical resource for the use of data visualization and data extraction tools/methods
  • Know how to decipher logic in performance equations, notifications and AF analytics
  • Support Pi Tag life-cycle and PI system data integrity
  • Implement and maintain Best Practices


 Be able to perform first level support of SQL Server:

  • Know how to view and examine SQL log files
  • Understand how to verify backups
  • Learn to troubleshooting database issues using Solarwinds DPA
  • Know how to monitor database growth
  • Comfortable with SQL Server Management Studio
  • Ability to understand database design and able to develop SQL queries to get accurate data from the system
  • Be the on-site hands-on support for DB Services for troubleshooting SQL Server issues


To support the MACT Environmental monitoring application:

  • Know how to install and configure the MACT Reporting client application
  • Know how to use the MACT Reporting system to schedule, print, and maintain daily reports
  • Know how to view the administrative displays
  • Understand the purpose and function of the various installed Watchdog monitors that insure good data collection
  • Know how to leverage the Watchdog events to maintain accurate data collection


Organizational Relationship:

Mill Application Analyst for mill site reports to MEAS regional team lead.



  • Desire to continue hands on development & design activities
  • Desire to continue on technical/analyst individual contributor job path
  • Knowledge of Disaster Recovery Plans for IT systems




Bachelor’s degree in Computer Science Information Systems or other related field preferred.


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 


Cedar Rapids, IA, US, 52404

Category:  Information Technology
Date:  Oct 8, 2021

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