LAN Support Specialist

Position Title:   

LAN Support Specialist 

Pay Rate:  

$68,300 - $91,000, Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. 

Category/Shift:  

Salaried Full-Time  

Physical Location: 

Position will be placed in 1 of 2 locations: 

Cleveland Box Plant 

2401 Blue Springs Rd S 

Cleveland, TN  

Or: 

Morristown Bulk Plant 

5032 S. Davey Crockett Pkwy 

Morristown, TN 

The Job You Will Perform:  

• This role supports 9 sites, throughout TN and KY, to include 240 PCs with a total number of devices supported of 662.  
• Reports and works with a manager to provide technical support of client infrastructure and software for assigned sites. This role will work with facility manager or site contact to set priorities. 
• Manage day to day break/fix of workstations, servers, RF devices, printers and other network attached devices.   
• Requires 50% travel to support 9 sites: Ashland City, TN, Murfreesboro, TN, Cleveland, TN, Elizabethton, TN, Morristown, TN, Smyrna, TN, Bowling Green, KY 
• Perform assigned project tasks or set of actions for completion of project within defined timelines. 

• Includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process. 

• Perform assigned tasks for installation and configuration of standard devices as part of the refresh lifecycle management programs for Workstations, Printers, RF, Servers and Network Switches and Access Points. 
• Requires general to little direct supervision and capable of handling any routine to highly technical problem with demonstrated adequate to good communication skills. 
• Maintain documentation for the facility, including inventory, ticket tracking, and time tracking. 
• Act as the liaison with Information Technology second and third level support groups to assist in expediting the support process. 
• Daily on-call for the primary locations supported. Rotation of on-call support for the region up to 4 weeks per year. 

The Skills You Will Bring:  

• Associate Degree in Information Systems or equivalent  
• 5+ years of related Information Systems experience 
• Developed in several competencies including:   

• Action Oriented 
• Planning 
• Time Management 
• Oral and Written Communication skills 
• Customer Focus 
• Integrity & Trust 
• Functional/Technical Skills - Technical Learning 

• Demonstrated competence to work: 

• With minimum supervision 
• Effectively with all levels in the organization 

The Benefits You Will Enjoy: 

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build: 

• Learn and grow IT skills on an innovative team 
• Leadership training 
• Promotional opportunities 

The Impact You Will Make: 

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.  

The Culture You Will Experience: 

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. 

The Company You Will Join: 

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com. 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.