Quality & Document Control Coordinator

Pay Rate:

$58,000 - $70,800

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Monday - Thursday – 10 hours per day

Physical Location:

International Paper

Columbus Cellulose Fibers

4335 Carson Road

Columbus, MS  39701

662-243-4000

The Job You Will Perform:

The Quality & Document Control Coordinator is a member of the Customer-In Team at the Columbus Mill, reporting to the Product Performance Manager.  This position oversees all of the record keeping for the Customer-In department, as well as provides administrative support the department team members.

This position is located at the Columbus, MS Global Cellulose Fibers mill.  As one of the largest softwood pulp producers in the world, this location produces bleached softwood pulp for use in paper and specialty products such as absorbent personal care products, pharmaceuticals and photographic-based papers. 

Key Accountabilities:
The Quality & Document Control Coordinator is responsible for: 

• Maintaining the desktop and web versions of Document Management System (DMS) and troubleshooting issues
• Managing and tracking the Document Review Process for the Columbus Mill
• Providing support to the Quality department including:
  • Audit Support (ISO and Internal)
  • Review / Edit Quality Documents
  • Quality New Hire Onboarding
  • Maintaining Quality SharePoint Site
  • Maintaining Certificate of Analysis (COA) distribution contacts
• Assist with travel arrangements, including approval forms, registration forms, and submitting travel expense reports
• Special event/meeting planning and execution
• Record management for the Customer-In department (paper and electronic)
• Understand the importance of and complies with Mill safety and environmental policies, procedures and practices
• Maintain office supplies and pick up materials from off-site when needed
• Report generation and distribution

• Lead coordination of activities with other support personnel and maintain positive relationships with all levels of employees and customers
  
  

The Skills You Will Bring:

Qualifications:

The following qualifications are required for the Customer Service Administrative Assistant position:

• High School Diploma or GED Equivalent required

• 5+ years in an administrative/clerical position is preferred
• Outstanding written and oral communication skills

• Proficient to advanced computer skills
• Knowledge in Microsoft Office including, Excel, PowerPoint, Word, Access Database and Microsoft Outlook

In addition, the successful candidate must be able to:

• Handle multiple tasks and work in a dynamic environment
• Be willing to help others as needed
• Adapt easily to frequently changing priorities and maintain a positive attitude
• Work under pressure and meet critical deadlines; be well organized; and have good time management skills
• Demonstrate a high level of confidentiality
• Be a self-starter who can prioritize and complete his/her own work with little direct supervision
  
  

Key Competencies: Time Management, Interpersonal Savvy, Action Oriented, Communication Skills, Planning & Organizing

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term Disability, 401(k) and/or Pension (where applicable), Paid Time Off, Education & Development (including Tuition Reimbursement),  and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Leadership training and promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions.  With Company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries.  Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time.  Net sales for 2024 were 18.6 billion.  In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions.  Additional information can be found by visiting internationalpaper.com.

There are no Relocation Benefits associated with this position.
International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.