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Customer Service Representative

Description: 

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

 

 

We currently have an opening for a Customer Service Representative at our Hazleton Container, Hazleton, PA plant.  This facility manufactures corrugated packaging products for local and national customers.

 

 

SUMMARY

Responsible for supporting internal and external customers with accountability for on-time, accurate deliveries, continuous system and process improvement. Candidate will work in a team-based environment supporting Sales, Manufacturing and Shipping operations.

 

 

KEY ACCOUNTABILITIES

  • Work with teams to develop and build custom corrugated products for customers.
  • Create and process internal and external orders, either directly from customers, or from account managers.
  • Regular and punctual attendance to ensure accurate and timely order entry for customer orders, purchases of materials and supplies to be used in production.
  • Communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any quality concerns or questions.
  • Process purchase orders, coordinate account credits, and maintain customer and system data.
  • Work with production staff and utilize industry systems to achieve on-time customer deliveries and balance capacity.
  • Monitor and manage customer inventories.
  • Works in a team environment to exceed business objectives and goals.
     
     

POSITION REQUIREMENTS

  • High school diploma or GED.
  • Computer data-entry experience and proficiency in Microsoft Office.
  • Entry level customer relations experience.
  • Excellent business communication skills, both verbal and written.
  • Candidates are PREFERRED who offer the following:
    • Experience working in a manufacturing environment
    • Experience in the corrugated box industry

 

PREFERRED COMPETENCIES

    • Customer Focus (15)                      
    • Action Oriented (1)
    • Functional/ Technical Skills (24)
    • Perseverance (43)
    • Composure (11)
    • Organization (39)

 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Location: 

Hazleton, PA, US, 18202

Category:  Sales & Marketing
Date:  Nov 11, 2021

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Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre

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