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Customer Service Representative


What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

Customer Service Representative

Retail Display and Packaging


The Customer Service Representative position is responsible for providing administrative support for customer projects and retail display accounts.  This position applies established processes to meet the needs of customers during the completion of projects, operates within defined parameters using systems that include HRMS, SAP, and customer’s systems, and facilitates scheduling, material planning and tracking, and records management. The salary range for this position is $40,000- upper $50,000 range depending on experience. The position is also eligible for overtime.



  • Performs administrative duties of customer service in accordance within defined workflow processes, systems, policies, procedures, and practices that include building order specifications/bill of materials, material planning, sales order entry, miscellaneous invoicing, production guidance, specification approval, creating purchase orders, records management, and dispute management.  Places orders for materials with pre-approved vendors.
  • May recommend order changes based on account and manufacturing knowledge.
  • May investigate and resolve customer complaints by involving appropriate departments within facility. Seeks guidance for process solutions; limited authority to resolve issues within current processes.
  • Handles project based accounts with frequent changes versus “repeat” business.
  • Coordinates appropriate approvals including incorporating understanding of art, bleed, and registration for production. May participate in First Article Check/Press Checks to validate that the display is built according to specifications.
  • High level of internal collaboration, frequent interaction, and effective communication with sales, project management, manufacturing, contract packaging, logistics, and finance in a fast-paced, constantly changing culture.
  • Support information flow with external and internal business contacts. Position has limited direct interaction with customers, internal and external vendors, suppliers, and contractors; limited authority to resolve issues within current processes. 
  • Provides a broad range of administrative and back up support for other functions as needed.



  • Three or more years work experience in customer service or project management, business-to-business inside sales, order management, purchasing, or manufacturing planning.
  • Associate’s or BA/BS preferred; commensurate work experience in customer service, project management, inside sales, or other order management roles desirable.
  • Knowledge of the corrugated and printing industry preferred as is basic understanding of equipment capabilities and how orders can most effectively flow through the facility. Fundamental knowledge of company procedures, products, and services.
  • Must be skilled at the basic fundamentals of customer service and have the ability to apply principles and established systems in the execution of the work.
  • This position requires a high level of administrative, organizational, and communication skills, including exemplary telephone and e-mail etiquette and ability to present self in a professional manner.
  • High degree of flexibility to flow between multiple priorities to support Account Managers, Project Managers, and Designers; possesses an understanding of bill of material and executes work handed off by others Accuracy, thoroughness, attention to detail, timeliness/responsive, reliability, patience, listening skills, and interpersonal savvy are crucial.
  • Ability to multi-task and effectively use priority management skills is critical.
  • Must possess a disposition that thrives on a deep understanding of the details and ensures their execution.
  • Must demonstrate a proven track record of accurate data entry; well-developed skills in Excel, Word, PowerPoint, and SAP a plus; uses industry- and customer-specific computer systems.
  • Must be comfortable working independently on a day-to-day basis but equally adept at working closely with and influencing internal stakeholders to support the execution of projects.



International Paper is an Equal Opportunity Employer M/F/D/V


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 


Indianapolis, IN, US, 46241

Category:  Sales & Marketing
Date:  Nov 13, 2021

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