Junior Invoicing and Dispute Management Analyst

Junior Invoicing and Dispute Management Analyst

Location – Cracow

Why is this job for you:

As a part of EMEA OTC group, you will be handling invoicing and dispute management processes for our key customers from e-commerce sector. You will have an opportunity to learn end to end OTC processes, create financial documents in internal billing systems, upload them to client’s portals and resolve any potential reclamations.

You will have a chance to work in the dynamic and multinational environment with many interesting challenges and opportunities to grow. You will collaborate closely with various different departments and will serve as a liaison between the customer, out Box Plant facilities teams, OTC Credit and Collection teams and customer service department.

You will:

• Creation of financial documents in internal billing systems

• Documents upload to client’s portal

• Daily reconciliation between our and client’s systems

• Handling all the disputes and reclamations of customer’s in scope, making sure all claims are addressed to appropriate departments and resolved timely

• Overseeing Invoice Adjustment process, obtaining all necessary approvals (based on internal Delegation of Authority matrix) and creation of adjustment in internal billing systems

• Collaborating closely with Customer Service, Collection and Credit Teams, as well as Box Plant facilities teams; building a strong relationship with our external customers;

• Ensuring internal controls are put in place and policies are respected

You have:

• Fluency in English, additional knowledge of French or Spanish would be a plus

• Previous work experience in OTC or customer service would be a plus

• Understanding of business processes and problem solving skills

• Working knowledge of MS Office (mainly Excel)

• Ability to work with limited general supervision

The information necessary in the recruitment process is: name, surname, contact details, education, previous employment record and qualifications.

Any supplementary information you provide is processed on the basis of your consent.

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If you want to take part not only in the recruitment process for the job position you applied for but in future recruitment processes as well, we ask you to place the following statement in your application:

„I, hereby, consent to the processing of my personal data contained in the application for the job by International Paper Polska Sp. z o.o  for the purpose and to the extent necessary in the current recruitment process and in the future recruitment processes as well.”

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