Business Process Specialist

Position Title: 

Business System Sustain Team – Business Process Specialist

Pay Rate:

Position Level:  PL Variable 14 or 12 depending on background / experience. 

PL 12: $89,000 - $118,600 per year

PL 14: $101,000 - $134,600 per year

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Location: 

6400 Poplar Avenue

Memphis, TN

The Job You Will Perform:

The Business System Sustain Team (BSST) is looking to add a Business Process Specialist.  BSST works with both Witron and KIWIplan systems and serves as an interface to the 80/20 Transformation, Converting Operational Excellence (COE), Distribution Operations, and various other corporate business teams to leverage the best and most consistent performance for the company.  BSST owns the processes for:

• Best Practice usage and sharing them and techniques across the business
• Continuous improvement and troubleshooting consultations
• Results analysis
• Training, communications, and support of BSST systems & processes
• Reporting, audits, and score cards 
• Deployments & conversions requiring on-site visits
• Managing the evolution and development of the applications and related business processes
• Coordination of new functionality and revision deployments
• Additional duties as assigned

This position routinely interfaces with PSNA box facility personnel at multiple levels (production floor through Plant General Manager), Regional General Managers, Converting IT, 80/20 Transformation team, KIWIplan and Witron personnel, PSNA COE team members, Distribution Operations, PSNA Area Manufacturing Managers, and Containerboard Master and Replenishment Planners.

The work involves the ability to use Witron and/or KIWIplan tools at a high level of proficiency including:

• Witron modules
  • Customer and Item creation
  • Order Management
  • Warehouse Management
  • Shipment Planning
  • Reporting
  • Invoicing
• Various reports and ad hoc tools, including:
  • Customer Commitment Report (CCR/WCR)
  • Unit Tracker
  • Inventory management
  • Finished goods aging and overruns
  • iPoint
• KIWIplan modules
  • CSC (Corrugator Scheduling)
  • PCS (Converting Scheduling)
  • FFF (Factory Floor Feedback)
  • RSS (Roll Stock Management)
  • CASE (Continuous Automated Scheduling Environment)
  • CWR (Consolidated Waste Reporting)
  • OEE (Overall Equipment Effectiveness)
  • Transmission link
• Ability to interface for training, troubleshooting, and best practice usage of information links between Witron and KIWIplan systems and other applications. 

The successful candidate will have deep knowledge of the business applications of the Witron system in the Order Management, Inventory Management, and Shipping environments, as well as of KIWIplan in the manufacturing and capacity management of a plant environment.  The work involves both a strong understanding of how the software operates as well as a deep knowledge of applying the tools in workflows and business rules management in a plant setting using strong interpersonal skills.

The Skills You Will Bring:

The ideal candidate for the position will have 5-10 years in converting plant operations, Production Scheduling, Customer Service, Shipping and/or the Production, including assignments in a leadership or supervisory management role with a positive trend of performance and increasing job and/or assignment complexity.  Experience in IT or a related field would be a bonus but not required.  A bachelor’s degree or comparable experience is preferred.

The key competencies for the successful candidate are as follows:

• The key competencies / behavior for the successful candidate are as follows:
• Safety Excellence Leader – proven ability of holding self and others to the highest standards to eliminate serious injuries and fatalities (SIFS).
• Strong analytical skills with excellent hands-on knowledge of KIWIPLAN and/or Witron and related business processes, including the ability to perform audits and Root Cause Counter Measure (RCCM) reviews
• Instills trust through transparent communication, collaboration, and team work skills
• Drive results by being Self-motivated and self-directed
• Managerial courage
• Drive engagement with effective teaching, coaching, training, and presentation skills
• Leadership aptitude and the ability to influence others to complete assignments or revise plant processes in a quality, timely manner without direct authority
• Strong knowledge of converting plant operations including costing, box construction, order management, production processes, product and process flow, shipping, containerboard master planning, and levers for business improvement.  In addition, an understanding of the end-to-end big picture of container plant operations is required.
• Excellent hands-on experience and knowledge of Microsoft Excel, Power Point, and Word along with the ability to use web-based training applications.
• Ability to travel up to 75% and ability to work productively in a remote environment

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.