Customer Technical Solution Manager

Title:                Customer Technical Solution Manager

Duties:             Develop strong relationships with technical counterparts at customer's operational locations within the region. Develop a growing expertise of the mechanics and construction of absorbent hygiene products and other possible end-uses that utilize fluff pulp (i.e. wet wipes, concrete, etc.). Understand and articulate technical trends within fluff-related markets. Develop working knowledge of all major types of fiberization production equipment. Manage the qualification process for new customer locations and/or new products. Achieve expert level of understanding regarding pulp properties, production processes, and the impact of both on end-use products. Provide training to customers and other key audiences. Contribute to the competitive benchmark initiative by securing product and reporting results. Be the regional authority on competitive product landscape. Communicate customer and market intelligence to key stakeholders. Lead/support specific customer initiatives to improve the customer experience and troubleshoot issues when necessary. Perform statistical analysis as needed. Aggregate and communicate customer expectations vs IP performance. Support product development efforts with analysis to improve performance, positioning and the value proposition for new products. Meet with customers to identify needs and improve customer experience. Serve on customer account teams as needed. Reduce complaint response time by 20%. Provide key market/customer intelligence on a monthly basis. Facilitate the acquisition of 2 new customers. Launch 2-3 new products. Engage with customers who speak only their native language (Spanish/Portuguese) to ensure success in plant trials. Utilize industry-specific technical language effectively.

Requirements:  Must have a bachelor's degree in Chemical Engineering, Industrial Engineering, or related and 8 years of Pulp and Paper and absorbent hygiene industry experience, including:

• Fluff pulp manufacturing and product characteristics
• Absorbent hygiene manufacturing process and product
• Pulp production and fiberization equipment and processes
• Excel, Minitab, PowerPoint and Database management

Knowledge/Comprehension of industry vernacular in English, Spanish and Portuguese

• Managing business metrics

Must be able to travel internationally 80% of the time. Must be fluent in English, Spanish and Portuguese.

Salary:             $137,000-160,000 per year

Hours:              8:00 a.m. – 5:00 p.m. Monday – Friday

Location:         International Paper

                        6400 Poplar Avenue

                        Memphis, TN 38197

Contact:           Katie Mosby, Legal Department  - Paralegal -  Labor & Employment