National Accounts Process Lead

Job Title: National Accounts Process Lead 

Pay Rate 

$75,800 - $101,000 (PL 10) 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. 

Physical Location 

6420 Poplar Ave. 

Memphis, TN 38197 

Category/Shift 

Salaried Full-Time 

The Job You Will Perform 

• This position is part of the PSNA National Account Strategy and Customer Experience Team with specific focus on National Account Processes 

• Reports directly into the National Account Customer Experience Manager 

• Responsible for successfully establishing an operating environment that embraces the continuous improvement process 

• Working with managers and team leads to understand and improve National Account standard operating procedures - identifying and eliminating gaps in the application of transactions, tools and reports 

• Owning and maintaining the National Account Toolkit – which is the functional repository for all Natl Acct Standard Operating Procedures 

• Alongside the National Account Team Leads, this position will assist with onboarding of National Account Coordinators 

• Responsible for auditing and tracking of critical National Account functions surrounding price changes at the account level – timing of communications, implementation, validation, and completion 

• Work cross-functionally to support the National Account rebate/payment process – including the monthly maintenance of the Payment Tracker 

• Responsible for auditing, tracking, and supporting National Account Managers and Coordinators in relation to Contract and Payment Term Expirations 

• Serving as the department SME and liaison with the IP tax team to identify risk exposure and resolution for Sales Tax Exemption documentation 

• Supporting the commercial team through any internal audit preparation, collaboration, and implementation of key findings or remediation planning 

• Serve as the National Account Business Continuity Coordinator – keeping updated employee records with the Corporate BC team 

• Serve as backup to National Account Contract Coordinator 

 The Skills You Will Bring: 

• Bachelor's degree (Business, Supply Chain, Logistics, or related fields) required 

• Four or more years of related experience, preferably in the corrugated packaging industry supporting key customers 

• Leadership experience preferred 

• Demonstrates skilled understanding and knowledge of end-to-end national account processes and procedures 

• Advanced understanding of Microsoft Office applications – advanced proficiency in Excel 

• Strong analytical, technical, and problem-solving skills 

• Strong business communication skills 

• Proactive nature, self-driven, ability to work independently, looking to continually improve 

• Project Management certification a plus 

 Competencies: 

• Plans and Aligns 

• Communicates Effectively 

• Resourcefulness 

• Optimizes Work Processes 

• Action Oriented 

• Manages Ambiguity 

• Drives Results 

• Collaborates 

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2024 were $18.6 billion. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.