Senior IT Manager-Global Telecommunications

Position Title: 

Senior IT Manager, Global Telecommunications

Pay Rate:

$137,400 – $183,200

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

6400 Poplar Avenue

Memphis, TN 38197

The Job You Will Perform:

The Senior Manager, Global Telecommunications, is accountable for all telecommunications services (including third-party providers) for the Global Cellulose Fibers (GCF) Business worldwide. Global Telecommunications Senior Manager responsibilities include:

• Manage and direct the Global Telecommunications (GT) departments of International Paper to be a global, world class organization with business-aligned solutions, outstanding quality of service, and a clear commitment to its customers.
• Manage and direct the following Global Telecommunications organizational units (Data Network Infrastructure, Data Network Services, Managed LAN Services, Voice Services & Engineering, and Telecom Architecture, Processes & Metrics), ensuring each unit provides effective and cost-efficient services at the appropriate level to all International Paper businesses and facilities.
• Establish a clear understanding of our customers’ requirements and their business strategies; then aligning GT strategies, services, and solutions to the businesses’ strategies.
• Coordinate with Global Sourcing on all activities associated with GT contract renewals, including RFPs, RFQs, and RFIs as appropriate.
• Develop quarterly vendor scorecards for all key vendor-supplied services to monitor and track the vendor’s service delivery performance.
• Manage monthly reconciliation of GT budgets, annual employee reviews, and salary adjustments.
• Benefit the GCF Business by ensuring high-quality, appropriate levels of data and voice communications services across all GCF locations, including:
  • 8 countries
  • 25 International Paper GCF facilities – mills, plants, warehouses, sales offices, etc.
  • 12+ IPT deployments, 4,040 IPT phones, and legacy TDM PBXs
  • Managing 1,1370+ switches and 1,159+ access points
• Provide a uniform and single source for all data and voice technology solutions and services, leveraging vendor pricing to affect the $4+MM budget in this space.
• Standardize all telecommunication technologies to ensure consistency, quality, and availability of all critical data and voice communication services.
• Benefit IT personnel by having an interest in:
  • Building high level IT operational knowledge in the areas of Telecommunications and other technical operational areas
  • Building detailed functional and operational knowledge in the areas of data and voice design, implementation, and management/support.
• Support development of the Telecom strategy which could involve managing 1 or more 3rd party managed service providers or building internal capability and building a new team of 10+ employees.
• Provide direction and guidance in providing outstanding people development opportunities.

The Qualifications, Skills and Knowledge You Will Bring:

• 15+ years of Information Technology experience required. 
• 7+ years managing the delivery of Information Technology services required. 
• 3+ years managing Telecommunications or comparable infrastructure footprint within a global fortune 500 company desired.
• Significant experience in organization design and staffing.
• Proven skills in customer negotiations, conflict management, people development, and decision quality.
• Measurable experience in managing vision & purpose and dealing with ambiguity to increase employee engagement.
• Demonstrated skills in various areas of IT management/leadership and be able to lead others in adapting to leadership and Information Technology changes.

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Leadership training and promotional opportunities within a global company.

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world's largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting InternationalPaper.com.

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