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Omega Services & Solutions - Reporting and Printed Documents - Team Lead


What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.


Position Title

Omega Services & Solutions – Reporting and Printed Documents – Team Lead


Pay Rate:

$94,500 - $126,000

Variable pay may provide additional opportunities for financial awards.  This job is eligible to participate in IP’s short-term incentive plan.



Salaried Full-Time


Physical Location:

1740 International Drive

Memphis, TN 38197


The Job You Will Perform:  This position reports to the Manager, Reporting and Printed Documents within Omega Services and Solutions and is responsible for managing the direction of Omega Solutions and Services – Reporting and Printed Documents, working closely with the Technical Architect and a team of a highly skilled product developers.  Agile delivery methods are used to design, build, deploy and sustain custom software solutions that enable manufacturing, shipping, and warehousing processes across International Paper globally.  This position will help teams and teammates understand how to estimate, prioritize with the business, develop, test, and implement product backlog items.  This position does not have any direct reports.


Key Accountabilities


  • Seeks out opportunities to leverage emerging technologies and bring them to the attention of their team lead for consideration.
  • Seeks out opportunities to leverage emerging technologies
  • Seeks opportunities to standardize and adopt best practices
  • Collaborates with Technical Architect and other teams to ensure risks associated with technical roadmap are planned for
  • Participates in early training and discussions around new technologies to assist in planning for team bench strength
  • Assists with planning for go-live/critical care schedules and travel


  • Coordinates activities with product owners and other Application Services functional teams
  • Mentors junior members
  • Provides technical, functional, and leadership opportunities for teammates. (Example: rotate standups, presentations, new technologies, functional areas, etc.)
  • Notifies manager of any questions, issues, or concerns that arise
  • Measure and monitor team performance at the team and team member levels
  • Provide feedback to team members
  • Provide feedback to manager(s)
  • Participate in interviews and on-boarding process for new hires
  • Promotes a positive culture/climate of engagement/positivity.
  • Seeks opportunities for team & team member recognition
  • Possess a proactive, action-oriented approach to leadership
  • Sets team expectations for day-to-day operations
  • Multiple responsibilities may require concurrent multi-tasking


  • Builds relationships with ITSS functional & technical, COE and Manufacturing partners
  • Provides support in managing the backlog for the Omega Product
  • Proactively anticipates customer needs
  • Provides leadership towards fulfilling on-time delivery

Operational Excellence

  • Focuses on management of deliverables (both products and services) appropriate for the team lead and/or team.  Examples: Code, requirements, testing, management, removing obstacles etc.
  • Possesses, is capable of delegating, and/or acquiring knowledge in functional, technical, and architectural areas.
  • Influences application and technical architecture directions in .NET application, reports, shipping documents, and label design and development
  • Is highly skilled in the entire development process (technical analysis, design, development, testing, and implementation)
  • Ensures creation and maintenance of technical documentation for software development tools and processes
  • Proactively manages down technical debt
  • Develop processes to gain user feedback in order to improve user quality-of-life
  • Offers rotational Tier 1 after-hours support
  • Occasional travel to production facilities or other events or locations may be required
  • While the position is currently serviced primarily remotely, you must have the ability to come to the Memphis Towers if and/or when required


Key Challenges:

  • Participates in backlog grooming and planning
  • Ability to manage multiple development activities simultaneously
  • Ability to work under tight/shifting deadlines, along with handling functional or technical ambiguity
  • Handling the impacts of emerging and disruptive technologies
  • Utilizing a hybrid Agile delivery processes
  • Disruptions caused by Acquisitions and Divestitures
  • High team engagement and participation required in a primarily remote workforce


The Skills You Will Bring:

Education and General Experience

  • Bachelor’s Degree in Computer Science, Information Systems or other comparable experience
  • 6-8 years of IT development experience with demonstrated leadership responsibilities
  • Experience with International Paper SCOM systems such as Web-based Omega for 6+ months preferred


Functional Knowledge and Experience

  • Knowledge of manufacturing, warehousing, and shipping operations
  • Demonstrated experience of management of both products and services deliverables
  • Possesses and/or is capable of acquiring knowledge in functional, technical, and architectural areas.
  • Strong interpersonal, leadership, supervision and organizational skills
  • Strong analytical and problem solving skills
  • Excellent communication (written, oral, presentation) skills
  • Strong understanding of agile project management concepts
  • Strong conflict management skills
  • Knowledge of Supply Chain systems preferred



  • Experienced and knowledgeable in:
    • Front-end development tools such as Angular and Typescript
    • Front-end tooling workflows such as Node.js (NPM), SASS/SCSS, WebPack, Angular-CLI, and NX
    • Unidirectional data flow patterns such as Redux
    • Reactive programming techniques/libraries such as RxJS
    • CSS frameworks such as Bootstrap or Material Design
    • Integrated Development Environments such as Microsoft Azure DevOps
    • Integration and/or development with Crystal Reports for reporting solutions
    • Web development using .Net 4.6 or higher, with .Net Core preferred
    • Oracle database developer tools such as SQL Developer or TOAD
    • Query development for use in reporting and web solutions
    • Web development using WebForms
    • Messaging frameworks such as MassTransit, RabbitMQ, and SignalR
    • Automated UI testing tools such as Selenium
  • Strong functional design experience in a highly integrated multi-technology environment
  • Good understanding of Agile delivery principles such as scrum



Competencies needed for this position:

  • Dealing with Ambiguity
  • Peer Relationships
  • Process Management
  • Organizational Agility
  • Integrity & Trust
  • Drive for Results
  • Sizing Up People
  • Action Oriented
  • Timely Decision Making
  • Learning on the Fly
  • Problem Solving
  • Conflict Management
  • Trustworthiness
  • Teamwork
  • Caring about direct reports
  • Confronting direct reports
  • Business Acumen
  • Listening
  • Compassion
  • Personal Learning
  • Self-Knowledge
  • Approachability
  • Customer Focus
  • Decision Quality
  • Informing
  • Interpersonal Savvy
  • Motivating Others
  • Organizing
  • Planning
  • Priority Setting
  • Process Management


The Benefits You Will Enjoy:

  • Paid time off including Vacation and Holidays
  • Retirement, and 401k Matching Program
  • Medical & Dental
  • Education & Development (including Tuition Reimbursement)
  • Life & Disability Insurance


The Career You Will Build:

  • Learn and grow IT skills on an innovative team
  • Interact with our global business partners
  • Development in a highly diverse cross-functional team


The Impact You Will Make:

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.


The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or (877) 973-3919.
Memphis  TN  38197


MEMPHIS, TN, US, 38197

Category:  Information Technology
Date:  May 26, 2023

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