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Benefits Consultant, Part-time

Date: Feb 13, 2019

Location: Memphis, TN, US, 38197

Company: International Paper


Under direction, guidance and supervision, works with the Benefits Department as an internal resource to help write and create technical communications materials. Works with vendors and internal team members to ensure benefits are clearly and consistently communicated and marketed.  Insures benefit plan and program communications are written clearly and accurately, are easily understood by customers, so that they may be administered accurately and efficiently.  Participates in defining or redefining the issues and scope of assigned projects, and determines approach and methodology for implementation of communications plan.  Key stakeholders include vendors, internal Benefits team, Human Resources, Global Citizenship Communications team and employees.



  • Assesses and reviews development of technical communications for the company’s benefits program, identifies opportunities, and prepares recommendations in line with business/HR strategy.
  • Understands the company’s business needs and HR strategy as it pertains to communicating to various stakeholders.
  • Develops and executes technical communication implementation strategies for plan changes and other benefits-related changes through strong project management involving multiple stakeholders.
  • Develops timely, accurate and effective technical communication and training products, including federally required Summary Plan Descriptions, through strong technical, marketing and employee relations skills.
  • Monitors and maintains vendor relationships and other stakeholders, implementation and on-going delivery processes as it relates to our vendors that create and distribute communication materials.




The external environment, including technology, competition, markets:

  • Understands overall changes in the benefits environment and analyzes how these changes impact our plans.  The legislative arena continues to create challenges to keep benefit plans in compliance and cost effective.  The technology revolution in the benefits market puts more pressure on plan sponsors to take risks and to stay ahead of the “curve” to be able to deliver quality, cost-effective benefits.


    The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

  •  Works effectively to create communications to help employees understand and utilize IP’s benefits.  Designs and recommends changes in communication practices so that we can best reach all participants. 
  • Ensures that outsourced relationships work well and that the integrity of the plans (the clear and accurate communication of plan provisions) remains intact throughout the administrative process.


    The work itself, e.g., problems, opportunities, change:

  •  There are numerous opportunities to identify and recommend alternative communications methods and practices that can benefit the company both from a cost/productivity standpoint and employee relations perspective.  The challenge will be to balance employee relations with cost-effectiveness in every aspect of planning. 
  • Understands, communicates and successfully implements a wide variety of new programs and new legislative requirements while continuing to ensure the integrity of existing Company plans and accuracy of existing documents.



  • The company sponsors 22 health and welfare plans providing over 200 benefit levels, one retirement plan with approximately 200 benefit formulas and 3 savings plans.
  • Approximately 200 locations
  • Approximately 15 vendors
  • 100,000 employees and former employees
  • Approximately 150 bargaining units
  • Approximately $1.1 billion in benefit expense annually


This position has an important impact on communicating plan interpretation and administration, each of which has a direct impact on plan costs, administrative efficiency and accuracy, and the overall understanding, acceptance and appreciation of the benefit plans by employees. 



The position requires both of the following:

  • College degree of four years or greater (or equivalent service in the communications field); and
  • Minimum of three years of benefits communications experience in corporate, consulting or insurance environment.


    The candidate must demonstrate strength in all of the following:

  •  Technical writing and other forms of communication, including presentation skills;
  • Computer and software usage;
  • Leadership and interpersonal skills;
  • Problem-solving;
  • Project management; and
  • Vendor management.

Nearest Major Market: Memphis

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