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Network Engineer I

Date: Feb 7, 2019

Location: Memphis, TN, US, 38197

Company: International Paper

PURPOSE:

This position/role exists to:

  • Support International Paper’s worldwide data network, which is used by all employees, customers and partners across all businesses and geographies
  • Install and maintain technologies and systems that support enterprise-wide network communications
  • Install and maintain enterprise network equipment, circuits and configurations, according to standards and procedures

The key customers of this position include but are not limited to:

  • All International Paper employees across all businesses who utilize IPs networking technologies and services
  • Global Telecommunications managers and staff that provide guidance and direct work

The key actions, outputs, deliverable, products and services include:

  • Support and management of International Paper’s data network to meet service levels
  • Expand, deploy, refresh and remove all supported data network technologies and services
  • Develop and adhere to standard and repeatable processes for the delivery and support of data network services
  • Follow enterprise-level data network standards and strategies that support current and future IP business requirements
  • Deliver high quality, reliable, stable, and persistently available data network technologies and services, worldwide

 

KEY ACCOUNTABILITIES:

The key accountabilities (outcomes) and actions of this position include:

  • Maintenance and support of all data network technologies and services with end-to-end ownership
    • Execution of applicable enterprise data networking standards and support processes
    • Participation in all staff, facility management and vendor related activities, regarding all service activities
    • Participation in applicable Disaster Recovery / Business Continuity solutions and exercises.
    • Monitor and maintain applicable facility, campus and/or enterprise service levels
  • Strategy and Innovation Leadership
    • Contribute to strategic direction relative to the implementation/use of data networking technologies and solutions
    • Contribute to enterprise-level data network strategies and objectives that align with, enable and support IP businesses
    • Understand the implications of data network technology enablement across geographic and language boundaries
    • Identify and leverage integration opportunities of data network technologies into enterprise systems/applications
  • Primary Activities
    • Support request for service and break fix tickets
    • WAN and LAN reporting using different toolsets for monitoring and metrics
    • Manage vendor activities
    • Work during appropriate maintenance windows
    • Configure routing, switching, SD-WAN, QoS and NetFlow in routers, LAN switches and data center switches
    • Support ongoing disaster recovery and business continuity efforts

 

KEY CHALLENGES:

The external environment, including technology, competition, markets:

  • Provide the proper visibility and application of declining, current and emerging data network technologies
  • Respond to unplanned and request for service needs, failures, and degradations
  • Manage service reliability and availability across multiple technologies and geographies across multiple vendors
  • Implement new enterprise-wide shared services
  • Support WAN circuit implementation activities and outages according to standards
  • Support WAN cellular backup implementation activities and outages according to standards
  • Support SD-WAN implementation activities, changes and outages according to standards
  • Support LAN switch implementation activities and outages according to standards
  • Respond daily to customer trouble ticket requests
  • Provide ad-hoc reports using a variety of reporting systems

 

The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

  • Ensure visibility and common enterprise-wide use of all applicable data network technologies and services
  • Provide standardized, scalable yet adaptable network solutions that meet varying business/facility requirements
  • Develop documentation – write local work instruction to capture and build/edit Visio diagrams of network environment
  • Mature and improve all data network technologies, services and processes

 

SCOPE:

The scope and impact of this position on the business includes:

  • Data network services are provided to all businesses where IP has operations (500+ facilities worldwide)
  • Service management and consultation provided, as needed, for all geographic regions where IP has a presence
  • 24x7x365 availability inclusive of on call duties, as assigned

 

KNOWLEDGE AND EXPERIENCE:

The qualified candidate will have:

  • A Bachelor’s Degree in Information Technology or a related discipline, or demonstrated years of experience
  • 4+ years of operations experience working directly with data network technologies and services
  • Cisco CCNA Network Associate certification or equivalent experience required
  • Demonstrates excellent written and verbal, business and technical communication skills
  • Demonstrates a drive to succeed, highly self-motivated and ability to learn on the fly
  • Demonstrates an ability to be flexible with changing requirements
  • Works well with team members – professional and courteous
  • Demonstrates an understanding and practical application experience of the following technologies, services, vendors:
    • Wide Area Network (WAN) and Local Area Network (LAN) and Wireless Backup (3G/4G) data network technologies
    • Protocols: Ethernet, MLPPP, PPP, IPSec and cellular data
    • TCP/IP and Virtual LANs (VLAN) configuration of switches and routers
    • Layer-3 (OSPF and BGP), Quality of Service (QoS), IPT integration, performance monitoring and tuning
    • Hardware platforms: Cisco, Riverbed, Other
    • WAN providers: AT&T, CenturyLink, Orange Business Services, TaTa, Telefonica and Verizon
  • Demonstrates practical application of the following competencies: Command Skills, Customer Focus, Decision Quality, Presentation Skills, Process Management, Technical Savvy, Written Communications

 

COMMENTS:

  • Minimal Travel (<15%); Abilityto lift up to 50 lbs.

 


Nearest Major Market: Memphis

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