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Customer Service Representative



International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting”


We currently have an opening for a Customer Service Representative I that will primarily provide support to our Northlake Container facility in Northlake, Illinois



Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.




  • Take customer orders either directly from customers or account managers.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders, coordinate account credits, and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.



  • Experience working in a manufacturing environment
  • Experience in the corrugated box industry


  • High school diploma or GED
  • Ability to perform math functions such as working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes.
  • 2+ years of customer relations and/or administrative experience
  • Computer data-entry experience
  • Use of Microsoft Office products (Excel, Word, PowerPoint) required
  • Ability to multitask between various systems at once
  • Ability to pay close attention detail


    • Customer Focus                    
    • Action Oriented
    • Integrity and Trust
    • Perseverance
    • Composure



International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account.   This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans


Northlake, IL, US, 60164

Category:  Sales & Marketing
Date:  Aug 9, 2022

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