Mill IT Support Analyst I

Position Title: 

Mill IT Support Analyst I

Pay Rate:

$93,500 – $110,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

Flint River Mill

2449 Stagecoach Rd

Oglethorpe, GA 31068

The Job You Will Perform:

The analyst supports multiple applications (60+) that enable various unit operations in the Global Cellulose Fibers (GCF) mill.  The hardware and applications supported enable operations 24x7x365. Support also includes Disaster Recovery for key mill processes.  The role will perform updates and maintenance of Mill IT hardware and applications as directed.

The analyst will be responsible for:

• Intermediate hardware support across the mill environment and must have proficiency in troubleshooting hardware issues.  The successful candidate will have knowledge of various operating systems and be able to install, configure and maintain hardware in the manufacturing environment.
• Intermediate software support across the mill environment and will gain knowledge of the applications that support GCF mills.  These applications include, but are not limited to: OSIsoft PI, GE Plant Applications, MACT Reporting, and other related tools.
• Providing oversight and management for order tracking, technical certifications, and warranty issues related to hardware.  The successful candidate will also work with the Mill IT Manager to allocate and track software licensing at the local level.
• Performing overall troubleshooting for all desktop infrastructure incidents that are escalated.  The scope of the incidents include:
  • Workstation – Computers, printers, handheld devices, smartphones, and peripherals.
  • Server – Enterprise infrastructure and business specific application servers.
  • Network – LAN equipment, Access Points, WiFi, RF, racks, wiring
  • Vendor Management – Manage the vendors used in infrastructure support at the facilities (escort for safety purposes).
• Performing troubleshooting for mill applications.  The scope of these incidents include:
  • Scripting for VBScript and Stored Procedures
  • Database Technologies - SQL Server Management Studio, SQL queries, ODBC, and other database connections

• • Plant Application Administration - Oversight of the Plant Model Hierarchy, Variables, Products, Specifications and Displays
  • PI Administration - Configuration and management of data flow across the firewall, Configuration and management of AF analytics, Support of PI Tag life-cycle and PI system data integrity
• Providing business and operational support for information technology solutions utilizing mill information systems and assets. There will be a focus on continuous improvement of paper production quality and manufacturing cost optimization. 
• Supporting and implementing new and existing applications.  Key customers include plant operators and supervisors, technical and business groups, and mill management.
• Under some supervision, act as liaison with other IT support groups, facility management, and vendors.  Role may also participate in planning, designing, and implementing data communication infrastructure using IT standards. 
• Coordinating several work efforts at a time while maintaining a high level of customer service.
• Supporting the continuous operation of a high uptime manufacturing environment and must be responsive to off-hour support requirements.
• Complying with all mill safety policies and conduct themselves with a Safety Above All Else mindset.

The Qualifications, Skills, and Knowledge You Will Bring:

• Bachelors Degree in Information Technology or related field required, or equivalent experience required
• 5 - 8 years of related Information Systems experience required
• Information Technology experience in a manufacturing environment preferred
  • Mill IT Support Specialist experience preferred
• Strong analytical and problem-solving abilities
• Demonstrated competence to work:
  • With little to no supervision
  • Effectively with all levels in the mill
• Technical Learning and the ability to stay current on the latest technological trends
• Ability to provide technical guidance to less experienced personnel
• Communication/Presentation skills, Time Management, Listening, Ability to deal with ambiguity, Customer Focus, Drive for Results / Action Oriented, Strong team player, Self-motivated/Strong Work Ethic

The Benefits You Will Enjoy:

• Paid time off including Vacation and Holidays
• Bonus eligibility
• Retirement, and 401k Matching Program
• Medical & Dental
• Education & Development (including Tuition Reimbursement)
• Life & Disability Insurance

The Career You Will Build:

• Leadership training
• Promotional opportunities
• Well-rounded technical expertise

The Impact You Will Make:

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into many Employee Resource Groups such. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com