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Customer Service Representative

Description: 

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

 

SUMMARY

The Olympia Container Plant is recruiting for a Customer Service Representative (CSR) to join its team. CSRs work with sales, shipping and manufacturing to achieve on-time deliveries within the customer’s specifications by ensuring excellent customer relationships. 

 

KEY ACCOUNTABILITIES

  • Take customer orders either directly from customers or account managers.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
  • Process purchase orders, coordinate account credits, and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.
     

POSITION REQUIREMENTS

  • High school diploma or GED
  • Entry level through 5 years of customer relations experience.
     

PREFERRED EXPERIENCE

  • Experience working in a manufacturing environment
  • Experience in the corrugated box industry
  • Experience with computer data-entry

 

PREFERRED COMPETENCIES

    • Customer Focus                       
    • Action Oriented
    • Integrity and Trust
    • Perseverance
    • Composure

 

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account.   This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

Olympia WA 98503-1811 

Location: 

Olympia, WA, US, 98503-1811

Category:  Sales & Marketing
Date:  Sep 10, 2021

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