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Maintenance Department Learning Leader


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Position Title

Maintenance Department Learning Leader



Pay Rate:

$73,200 - $97,600 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s short –term incentive plan.



Salaried Full-Time


Physical Location:

1750 IP Way

Orange, TX 77632


The Job You Will Perform:

The maintenance department learning leader will be responsible for the following, including but not limited to, introducing and championing the implementation of the training vision and process, develop and manage the department training program which includes ensuring that the process is followed and is consistent while aligning with the enterprise’s training standards, developing and maintaining training material which includes coordinating the development of department specific training materials, lessons and activities, coaching the trainees, trainers and SMEs, as well as evaluating and providing them constructive feedback, assisting supervisors in the development and management of individual training plans for department members, maintaining accurate training records for department members.


A successful candidate should understand how to work in computer applications including MS Office, understand adult learning theory and techniques, best practices and standards and tools for creating and delivering effective training.  He/she should understand the process and the best practices for developing assessment criteria (testing, evaluations, etc.) and understand the training needs analysis process.

The Department Learning Leader reports to the Business Unit Manager and gets direction from department leadership and from the Mill Learning Leader.


Responsibilities include:


  • Ensures corporate and mill safety information (policy, rules, procedures, expectations, etc.) is adequately covered in the mill’s training program, including New Hire Integration (NHI) and position curriculums and training content
  • Understands importance of and complies with Mill safety and environmental policies, procedures and practices 
  • Acts as a role model for demonstrating correct safety and environmental behaviors (hazard recognition awareness)
  • Verifies training materials are in alignment with safety and environmental policies and practices
  • Provides support for compliance training requirements completions for Environmental Health and Safety (EHS)


Department Learning Leaders understand and have a working knowledge of the following theories and subjects:

  • Computer applications (including SharePoint, Learning Management Systems (LMS), Microsoft Office, C&A Database, etc.)
  • Fundamental concepts or adult learning theory and techniques
  • Best practices, standards and tools for creating and delivering effective training 
  • Process and best practices for developing assessment criteria (testing, evaluations, etc.)
  • Training needs analysis process
  • Company and mill training goals impact on business results
  • Crew Ready according to the GMTI standard and understand the departmental needs
  • Department objectives and goals and how they impact facility goals and objectives
  • New Hire Integration (NHI) program
  • Enterprise New Member Evaluation (NME) process and probation period
  • Enterprise and mill specific training and certification process
  • Position profiles, training assignments and curriculums
  • Blended learning methods and practices (classroom training; eCourse authoring)
  • Global Manufacturing Systems (GMS) 
  • Attrition rates and trends within the industry, mill and department  
  • Document management/control systems 
  • Learning organization/learning culture 
  • Mill and department training team organization and charters 
  • Department operations and processes
  • Department control system interfaces 
  • Department positions and job structures 
  • Presentation Skills


  • Assist in development of department training goals
  • Maintain department training scorecard
  • Champion department training vision and process 
  • Coach Team Members in Training, Trainers and Subject Matter Experts (SME)
    • Participate in Learner assessments, reviews and evaluations
    • Sign-off on required documentation
    • Set training expectations with learner (trainee)
    • Identify and coach On the Job (OJT)/task Trainers and SMEs (in regard to their training responsibilities)
    • Evaluate and provide New Hire and Transferred Team Member performance feedback to First Line Leaders (FLL) and Managers
    • Evaluate and provide job position performance feedback to First Line Leaders (FLL) and Managers
    • Provide timely constructive 1-to-1 feedback to Learners as well as Trainers and designated managers
    • Identify and address training barriers in training progress
      • Propose actions and activities to address identified training barriers
  • Participate in the development of Individual Development Plans for Department Team Members
    • Track and give recognition for team member training milestones
    • Identify and schedule “job position refresher” training for department members based on performance development plan
    • (Assist Supervision in the) development and coordination of individual (continuous improvement) training plans for department members
  • Manage and maintain the department training program
    • Lead department training team (steering committees) meetings
    • Develop and regularly update department training plans
    • Assist department managers to identify training needs proactively
    • Prioritize and schedule department/team member training
    • Schedule and perform “refresher training” based on training program standards and requirements
    • Coordinate and conduct training classes (New Hire Integration topics, department orientation, etc.)
    • Develop and manage job position training plans and timelines
    • Ensure job training qualification and certification process is followed
    • Ensure consistency of training process and materials, and alignment with enterprise training process standards
    • Participate self-audits on the training process
    • Take advantage of upset conditions as teaching opportunities (immediate or as follow-up; i.e. ensure others are not solving the issues rather than working with and educating the learner/operator)
    • Assist in the development of training for Capital Projects in the department
  • Create and Manage Training Records
    • Maintain accurate training records for each department member in compliance with the required electronic copy in MyLearning and needed hardcopies.
    • Reassure that all training records in MyLearning are current and well documented in the system.
    • Provide reports on training progress and completion, individual training refresher needs, and department compliance training completion
    • Provide reports and audits as needed or requested
    • Hold monthly department training meetings and attend weekly DLL Team training meetings.
    • Enter all training data into MyLearning include but not limited to On the Job Training, Classroom,  etc.)
    • Audit all department training needs and locate needed training opportunities/solutions.
    • Attend International Paper ELS/GMTI training opportunities
    • Use Learning Management Systems (LMS) to assign training
    • Ensure that training hours are tracked for each learner (trainee)
  • Develop and Maintain Training Material
    • Identify and address gaps in training materials
    • Coordinate development of department specific training materials including standard operating procedures (SOPs), trouble cause and correction documents (TCCs), eCourses, reference documents, learning activities, instructor lead presentations, etc. as needed using operators and management’s input, and following enterprise standards and best practice examples
    • Ensure updates to material captured from upset condition learnings (within the department and others)
    • Adhere to document control policy and standards
    • Develop learning exercises and activities
    • Develop, revise, and coordinate all training materials.
    • Collect and convert information from subject matter experts into quality training material
    • Communicate and coordinate training due to procedure changes/MOCs/Root Cause Failure Analysis (RCFA) action items/etc.
    • Ensure feedback from training is properly captured, addressed and communicated in a timely manner



The Skills You Will Bring:

IP Business



  • Safety Leadership
  • Effective Coaching and Mentoring 
  • Meeting facilitation principles
  • Change management (International Paper Change Process)
  • IP Leadership principles and techniques
  • Interpersonal Skills
  • Verbal and written communication 
  • Listening Skills
  • Customer Focus
  • Employee motivation
  • Positive and Negative Feedback
  • Engagement
  • Learning culture
  • Influencing Skills
  • Manage, measure and analysis programs, initiatives and work output


  • Initiative, self-starter
  • Being Proactive
  • Results Oriented
  • Diversity Awareness/Inclusion
  • Empowering others; empowerment
  • Engagement
  • Effective Planning and Organizing Skills
  • Managerial Courage
  • Manufacturing  Excellence processes and tools
  • 5S Principles
  • Stakeholder Analysis
  • Project Management (leading an improvement project)



Department Learning Leaders understand and effectively use the following skills, and




Qualifications include:

  • HS diploma and 5+ years of industrial maintenance experience with knowledge in electrical/mechanical repair methods,
  • 3+ years of experience as a technical instructor/program developer in industrial maintenance skills.



The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 


The Career You Will Build:

  • Leadership training
  • Promotional opportunities


The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.


The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact or (877) 973-3919.
Orange  TX  77632

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Orange, TX, US, 77632

Category:  Human Resources
Date:  Sep 21, 2023

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