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Customer Service Representative



International Paper (NYSE: IP) is a leading global producer of renewable fiber-based packaging, pulp and paper products with manufacturing operations in North America, Latin America, Europe, North Africa and Russia.  We produce packaging products that protect and promote goods, and enable world-wide commerce; pulp for diapers, tissue and other personal hygiene products that promote health and wellness; papers that facilitate education and communication; and paper bags, cups and food containers that provide convenience and portability. We are headquartered in Memphis, Tenn. and employ approximately 65,000 people located in more than 24 countries.  For more information about International Paper, our products and global citizenship efforts, please visit internationalpaper.com.

International Paper’s vision is to be one of the best and most respected companies in the world. A company of substance in everything we do, from the products we make, to investing in communities, to protecting our environment, International Paper supports communities where our employees live and work.



Responsibility to communicate with customers, estimate and enter orders and perform a variety of additional activities to faciliate execllent customer relationships supporting Sales, Manufacturing and Shipping operations. Also should have a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. 



  • Take customer orders either directly from customers or account managers.
  • Place orders in a timely manner for purchases of materials and supplies to be used in production.
  • Communicate with customers regarding issues such as order status, estimates, quotes, order changes and confirminations, as well as any complaints or questions.
  • Process purchase orders, coordinate account credits and maintain customer data.
  • Work with production staff and utilize KIWI system to achieve on-time deliveries.



  • High School Diploma or GED
  • Candidates are PREFERRED who offer the following:
    • Experience working in a manufacturing environment 
    • Computer data-entry experience
    • Experience in the corrugated box industry
    • Entry level through 5 years of customer relations experience



  • Customer Focus
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Composure


International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account.   This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.


Orlando, FL, US, 32809

Category:  Sales & Marketing
Date:  Sep 21, 2021

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Nearest Major Market: Orlando

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