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Customer Service Representative

Description: 

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.

 

SUMMARY

Responsible for supporting internal and external customers with accountability for on-time, accurate deliveries, continuous system and process improvement. Candidate will work in a team-based environment supporting Sales, Manufacturing and Shipping operations.

 

KEY ACCOUNTABILITIES

  • Work with teams to develop and build custom corrugated products for customers.
  • Create and process internal and external orders, either directly from customers, or from account managers.
  • Regular and punctual attendance to ensure accurate and timely order entry for customer orders, purchases of materials and supplies to be used in production.
  • Communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any quality concerns or questions.
  • Process purchase orders, coordinate account credits, and maintain customer and system data.
  • Work with production staff and utilize industry systems to achieve on-time customer deliveries and balance capacity.
  • Monitor and manage customer inventories.
  • Works in a team environment to exceed business objectives and goals.

 

POSITION REQUIREMENTS

  • High school diploma or GED.
  • Computer data-entry experience and proficiency in Microsoft Office.
  • Entry level customer relations experience.
  • Excellent business communication skills, both verbal and written.
  • Candidates are PREFERRED who offer the following:
    • Experience working in a manufacturing environment
    • Experience in the corrugated box industry

PREFERRED COMPETENCIES

    • Customer Focus                      
    • Action Oriented 
    • Functional/ Technical Skills
    • Perseverance 
    • Composure 
    • Organization 

 

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Orlando  FL  32809

Location: 

Orlando, FL, US, 32809

Category:  Sales & Marketing
Date:  Sep 5, 2022

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