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Customer Service Representative

Description: 

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.

 

Customer Service Representative

 

We currently have an opening for a Customer Service Representative at our Jackson, MS plant.  This facility manufactures corrugated packaging products for local and national customers.

 

SUMMARY

Responsible for supporting internal and external customers with accountability for on-time, accurate deliveries, continuous system and process improvement. Candidate will work in a team-based environment supporting Sales, Manufacturing and Shipping operations.

 

KEY ACCOUNTABILITIES

  • Work with teams to develop and build custom corrugated products for customers.
  • Create and process internal and external orders, either directly from customers, or from account managers.
  • Regular and punctual attendance to ensure accurate and timely order entry for customer orders, purchases of materials and supplies to be used in production.
  • Communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any quality concerns or questions.
  • Process purchase orders, coordinate account credits, and maintain customer and system data.
  • Work with production staff and utilize industry systems to achieve on-time customer deliveries and balance capacity.
  • Monitor and manage customer inventories.
  • Works in a team environment to exceed business objectives and goals.

 

POSITION REQUIREMENTS

  • High school diploma or GED.
  • Computer data-entry experience and proficiency in Microsoft Office.
  • Entry level customer relations experience.
  • Excellent business communication skills, both verbal and written.
  • Candidates are PREFERRED who offer the following:
    • Experience working in a manufacturing environment
    • Experience in the corrugated box industry

 

PREFERRED COMPETENCIES

  • Customer Focus                  
  • Action Oriented 
  • Functional/ Technical Skills 
  • Perseverance 
  • Composure 
  • Organization 

 


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Richland  MS  39218

Location: 

Richland, MS, US, 39218

Category:  Sales & Marketing
Date:  Nov 20, 2022

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Nearest Major Market: Jackson Mississippi

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