Customer Service Supervisor

Position Title: 

Customer Service Supervisor

Pay Rate:

Salaried Full-Time

Category/Shift:

Monday through Friday, day shift

Physical Location: Tucker Complex Plates Division

5099 N Royal Atlanta Drive

Tucker, GA  30084

The Job You Will Perform:

The Customer Service Supervisor position provides leadership and direction to the facility’s customer service representatives to ensure superior service and customer relationships.

• Ensure all safety requirements are met and policies are followed.  Fully investigate any safety issues along with management leadership and work with the team to make recommendations as needed for any modifications needed.   Ensure all safety and incident reporting requirements are met
• Lead all Customer Service Reps by assigning and monitoring work/tasks and providing coaching and counseling to enhance customer relationships and service.
• Ensures business has a strong sense of urgency and desire to service the customer.
• Manage all aspects of performance for all Customer Service Reps including, but not limited to: one-on-ones; objective/goal setting, CSA and development plans.
• Works with order entry systems such as DPOE (order entry); BME (invoicing); Web based scheduling tools in order to meet customer needs.
• Ensure quality of product through SOPs, training programs, auditing programs and hold EEs accountable for same.
• Work with other departmental managers and supervisors to ensure successful workflow and up-to-date customer information entered to ensure success in meeting customer needs.
• Work with finance on financial controls to ensure successful audits.
• Participate in the hiring and training process of new Customer Service Reps.
• Typically works with largest or more complex accounts than Customer Relations Representatives.
• Participates in reviewing of operating results, evaluate progress of the Customer Service department, and control expenses related to budgets and capital.
• Responsible for achieving all key performance metrics set by Business Management.
• Drive employee engagement, training and development to maximize safety, quality, and productivity.
• Coordinate and conduct plant tours as necessary.
• All other duties assigned.

The Skills You Will Bring:

• Five years leadership experience is required.
• Experience in the packaging industry to include plate making, mounting, graphics, structure, box making or press experience are preferable.
• Strong problem solving, organizational and communication skills
• The experience and ability to lead and provide direction to a Customer Service team including performance management.
• The ability to multi-task and prioritize work effectively
• Key competencies required include:

• Customer Focus                 
• Action Oriented
• Integrity and Trust
• Motivating and directing others
• Building Effective Teams
• Managing conflict

The Benefits You Will Enjoy:

• Paid time off including Vacation and Holidays
• Retirement, and 401k Matching Program
• Medical & Dental
• Education & Development (including Tuition Reimbursement)
• Life & Disability Insurance

The Career You Will Build:

• Leadership training
• Promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

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