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Customer Service Representative

Date: Nov 14, 2020

Location: Union Gap, WA, US, 98903-1537

Company: International Paper

<span style="font-family:"Helvetica",sans-serif">What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

<span style="font-family:"Calibri",sans-serif">The Customer Service Representative is responsible for supporting internal and external customers, with accountability for on-time, accurate deliveries, safety and housekeeping, and continuous system and process improvement, while functioning within a team-based environment. This position will be located in Yakima, Washington.


<span style="font-family:"Calibri",sans-serif">Key Functions:

  • <span style="font-family:"Calibri",sans-serif">Develops and maintains relationships with internal and external customers and vendors; initiates contact with, and/or responds to customer inquiries regarding accounts, products or services.
  • <span style="font-family:"Calibri",sans-serif"> Coordinates and supports information flow within external and internal business.
  • <span style="font-family:"Calibri",sans-serif">Builds or develops order specifications, prices and/or costs, order design.
  • <span style="font-family:"Calibri",sans-serif">Handles multiple tasks simultaneously, using priority management skills.
  • <span style="font-family:"Calibri",sans-serif">Works in a team environment to meet business objectives and goals.
  • <span style="font-family:"Calibri",sans-serif">Demonstrates financial aptitude with the ability to work with numbers accurately.
  • <span style="font-family:"Calibri",sans-serif">Maintains excellent records.
  • <span style="font-family:"Calibri",sans-serif">Works with other business team members to reconcile customer accounts.
  • <span style="font-family:"Calibri",sans-serif">Investigates and resolves customer complaints using problem solving techniques and sound judgment.
  • <span style="font-family:"Calibri",sans-serif">Uses basic computer skills, including word processing, spreadsheets databases and other applications as necessary.
  • <span style="font-family:"Calibri",sans-serif">Pays attention to detail.
  • <span style="font-family:"Calibri",sans-serif">Works with and supports the sales functions in the facility in order to achieve overall customer satisfaction.


<span style="font-family:"Calibri",sans-serif">Requirements:

  • <span style="font-family:"Calibri",sans-serif">BS/BA in appropriate field preferred, or AS and/or 5+ years experience in a corrugated manufacturing environment and/or customer service or business to business inside sales.
  • <span style="font-family:"Calibri",sans-serif">Excellent communication skills, both verbal and written.
  • <span style="font-family:"Calibri",sans-serif">Demonstrated competence in word processing, spreadsheets, databases and other applications.
  • <span style="font-family:"Calibri",sans-serif">Experience with Witron strongly preferred. 
  • <span style="font-family:"Calibri",sans-serif">Ability to present self in a professional manner, take initiative to get the job done.
  • <span style="font-family:"Calibri",sans-serif">Ability to work under pressure, handling multiple tasks in a fast paced environment.

<span style="font-family:"Calibri",sans-serif">Demonstrated track record of excellent people skills and desire to work with team members to accomplish business and customer objectives.

<span style="font-family:"Helvetica",sans-serif">International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.