MPS (Manufacturing Performance Solution) Technician

Job Title: MPS (Manufacturing Performance Solution) Technician 

Pay Rate 

(USCORE) 

$82,500-$110,000 PL11 

Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan. 

Physical Location 

Waterloo, IA; Amarillo, TX; Omaha, NE 

Category/Shift 

Salaried Full-Time 

The Job You Will Perform 

The MPS Technician is a hands on service role responsible for working on box and tray forming equipment used in the setup of corrugated products. This position requires a deep understanding of mechanical systems and a commitment to delivering high-quality service in dynamic environments. Technician will work directly with customer teams to ensure equipment is functioning optimally, minimizing downtime and maximizing productivity. This customer-facing role demands strong analytical skills to diagnose and resolve issues on-site. The Technician will be expected to travel extensively—up to 75% of the time—to various customer locations, providing prompt and effective service. Success in this role hinges on the ability to troubleshoot complex problems, communicate clearly with customers, and adapt quickly to changing conditions and equipment configurations.   

Ideal candidates will possess excellent time management skills, the ability to produce detailed service reports related to specific calls, and a professional demeanor in customer interactions.  This is a high-impact role that directly supports customer satisfaction and operational efficiency.  Additional responsibilities include: 

• Providing hands on service for box erector equipment and closing machines for protein customers in the beef/pork sector 

• Completing quarterly preventative maintenance service 

• Working with customer maintenance crews to develop a training program and develop a list of preventative maintenance activities and schedules 

• Creating and fostering long term relationships with customers and their maintenance teams 

The Skills You Will Bring: 

• Three or more years of related experience, preferably in the corrugated packaging industry supporting key customers 

• A deep understanding of mechanical systems and technical processes 

• Strong analytical, technical, and problem-solving skills 

• Strong business communication skills 

• Proactive nature, self-driven, and the ability to work closely with customer teams 

• Background in mechanical or industrial equipment service is preferred 

• Commitment to continuous and process improvement meant to streamline processes for IP and our customers 

Competencies: 

• Plans and Aligns 

• Communicates Effectively 

• Optimizes Work Processes 

• Action Oriented 

• Manages Ambiguity 

• Drives Results 

• Collaborates