Complex Quality Manager

Position Title:  

Complex Quality Manager

Pay Rate:

$89,000 - $118,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:

Salaried Full-Time

Physical Location:

Fox Valley Container & Aurora Container Plants

Aurora, IL

The Job You Will Perform:

• Manage Quality Systems including Container Internal Auditing, Tracking Incidents & Credit System, Quality Management System by:
  • Training team members on each application
  • Serving as administrator of each application
  • Participate in auditing for CIA and managing processing of customer complaints
  • Analyze data reports for each application for trends
  • Develop and implement corrective action plans to mitigate negative trends
• Manage the Product Safety platform locally including:
  • Responsibility for GFSI certification (via IFS PacSecure or equivalent)
  • Ensuring compliance with food safety, customer, and regulatory requirements
  • Ensure training for employees and contractors on related product safety procedures
  • Lead 3rd party auditing by certifying body or customers
  • Ensure HACCP plans are reviewed & updated accordingly
  • Investigate and mitigate product safety complaints
  • Develop and implement corrective action plans for product safety deficiencies (either identified via 3rd party audits, complaints, or internal auditing)
• Lead problem solving and Root Cause Counter Measure (RCCM) initiatives, including development of small teams (when necessary), identification of root cause, development & implementation of corrective action plans, and tracking for sustainability
• Lead initiatives to drive improvement in quality by collaborating with other departments, promoting improvements in improving KPIs (including DPPM and Incident Rate) leading to improved customer satisfaction.
• Participate in new hire and refresher training to provide training on quality and product safety procedures
• Serve as a resource for our 80s customers through customer location visits and meetings to provide support for quality, including data collection and providing information on corrective action plans
• Participate in new item meetings and oversight of trial process

The Qualifications, Skills and Knowledge You Will Bring:

• 4 year degree (process engineering preferred), or equivalent experience within the corrugated industry
• 3+ years of experience in manufacturing (Lean Sigma training a plus)
• 2-3 years of experience in supervisory role
• GFSI knowledge preferred
• Strong writing skills
• Action Oriented, Customer Focus, Drive for Results, Command Skills, Process Management, Building Effective Teams, Managing Through Systems, Problem Solving, and Business Acumen

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

The Career You Will Build:

Promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.