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Quality Manager- Finished Products

Description: 

What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people’s lives, the planet and our company’s performance by transforming renewable resources into products people depend on every day.

 

Pay Rate:

$121,000 – $148,000

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time (exempt)

 

Physical Location:

Riegelwood Mill – Global Cellulose Fibers

865 John Riegel Rd

Riegelwood, NC 28456

 

The Job You Will Perform:

The Quality Manager at International Paper’s Riegelwood Mill will be responsible for the overall quality of products produced at the facility.  In additon, this role is accountable for keeping the Product Performance Manager informed, as well as interacting with all departments about the quality assurance programs.  The individual will be involved in both internal and external customer complaint investigations and corrective action plans in response to customer needs.  The Quality Manager will be active in mill quality audits, both internal and external, and will assist in managing Riegelwood’s quality systems to ensure the site meets the expectations of the Global Cellulose Fiber (GCF) Manufacturing Quality Mangement System Manual.

 

  • Manage the mill’s customer and quality audits:
    • Maintain compliance to  ISO 9001:2015 certification
    • Coordinate ISO 9001 mill audits
  • Lead the overall quality assurance of facility, including:
    • Quality labs and testing
    • Complaint systerms
  • Routine work includes, complaint and credit statistics reporting, month-end and quarterly quality reports, project annual department budgetary needs, maintain lab equipment reliability and accuracy
  • Maintain and create grade specifications and quality system alerts, coordinate internal mill trials, responsible for the day to day quality of roll stock leaving the mill meets customer requirements
  • Must have a strong relationship with Finished Products (FP) management team in coordinating trial work and providing direction to FP team on quality related issues
  • Significantly reduce high and normal risk complaints
  • Ensure completion of root cause investigations and corrective actions for quality related issues and concerns, and monitor and ensure corrective actions in response to complaints are effective
  • Interface with mill leadership and production departments, GCF business units, Customer Technical Service (CTS) representatives and customers regarding quality.
  • Participate in internal and external audits including mill, GCF, and customer audits
  • Support product innovation efforts, trials, projects and commercialization
  • Work closely with GCF Sustainability to ensure the mill stays compliant with all certifications
  • Manage one Quality Engineer and lead projects involving other departments

 

The Skills You Will Bring:

  • A minimum of three (3) years’ quality management experience in a manufacturing environment
  • At least one (1)  year of previous supervisory experience within quality management
  • Strong computer knowledge and skills that include experience with Excel, Proficy, Pi, and Minitab
  • Strong data analysis and root cause analysis skills required
  • ISO 9001 experience preferred
  • Six Sigma Green or Black Belt Certification a plus

 

Desired Competencies:

  • Functional/Technical Skills
  • Action Oriented
  • Customer Focus
  • Problem Solving
  • Managerial Courage
  • Timely Decision Making
  • Informing

 

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. 

 

The Career You Will Build:

  • Leadership training
  • Promotional opportunities within a global company

 

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

 

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

 

The Company You Will Join:

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around 

the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com

 

Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our high-quality, superior grade pulps form the basis for diverse applications, ranging from personal care items to specialty materials. We create components for diapers, tissues and feminine care products, as well as sustainable materials for the textile and construction industry. In 2024, IP announced a strategic review of options for the GCF business in keeping with its strategy of focusing on sustainable packaging solutions, which will allow GCF to fully unlock its capabilities to deliver enhanced service and product performance to its customers.


International Paper is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Riegelwood  NC  28456

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Location: 

RIEGELWOOD, NC, US, 28456

Category:  Manufacturing
Date:  Jun 9, 2025

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